Definitions of a business
- A commercial or industrial enterprise
and the people who constitute it; "he bought his brother's business"; "a small mom-and-pop business"; "a racially integrated
- Commercial enterprise: the activity
of providing goods and services involving financial and commercial and industrial aspects; "computers are now widely used
- Business concerns collectively; "Government
and business could not agree"
- The volume of business activity; "business
is good today"; "show me where the business was today"
- a rightful concern or responsibility;
"it's none of your business"; "mind your own business"
- Clientele: customers collectively;
What is a business? A business can be described by each of these definitions, but a business is much
more than a definition on a piece of paper it is a living breathing entity that grows and thrives according to how well it
is taken care of. If you go into business with the just fundamental idea that
you want to make money you will fall far short of the mark and you business will fail.
While making money is the supreme
goal of any business it cannot be the primary focus of a business. Your first
and foremost goal should be to satisfy you customers. When your customer’s
are satisfied it breeds’ success. If your customers are not satisfied then
they will go elsewhere and if they go elsewhere you are in trouble.
It is often said that one satisfied
customer is worth more than any advertising dollars you can spend, so you can see what happens when you have one dissatisfied
There are 10 things you must
do when it comes to connecting with your customer’s
- Be accountable
You must take the view
that you are working for your customer so are accountable to your customer.
- Be open
Always make sure your
customer knows where you stand and what is going on. You can make mistakes but
never try to cover them up admit them to you customers. Most of the time they
will understand and you will have found a loyal customer.
- Be honest
The Bible says that a
business is to have honest scales. This means that to make money you must never
cheat or rip off your customer
- Be accepting
Customers have ideas
so always listen and make changes as needed in order to satisfy your customer’s needs and solidify your relationship
with your customer.
- Be a servant
This goes back to the
old adage the customer is always right. Learn to serve you customer’s needs
and they will always come back for more.
- Be deserving
Show your customer’s why you deserve their business. There are all kinds of way to do this from offering incentives for doing business
with you to having good quality customer service.
- Be community oriented
No business is an island; it is a small part of a greater community. This means giving back something to the community in order build report and strong
relationships with other members of the community.
- Be there
Too many business base their hours on when it is convenient
for them to be open you must be aware that not everyone can come into or take advantage on your hours, you must be ready when
the customer is ready to buy. If you cannot be open then you are loosing business.
- Be faithful
Always be faithful to your customer’s get to know as many
of them as possible and do things to show them that they matter to you not only as a customer but also as a person.
- Be good
Offer the best of what you have or do at a fair price and you
will win a customer for life. Do not sell a shoddy product or give nothing but
the best service.
These are only 10 of the things a business needs to be to succeed. I am sure if you think about you can come up with more. The main thing is to see your business as more than a building frequented by customers but as a place where
people come to get their needs met. Then you will see the more you meet the customer’s
needs and desires the more you business will grow and develop.